We are performing maintenance works during 1 week to make the system more stable. Optimization will affect only one of 40 database servers. At this time your users may have occasional issues with access and work in the monitoring system. All the data though will be safe.

Users, which Wialon hosting accounts are related to this database, have been informed through email additionally.

We apologize for temporary inconveniences and will make our best to work as fast as possible.

If you have any questions, please send them to support@gurtam.com

As a final stage of network split process that occured this Sunday our uplink provider will perform routing announcement update, making configuration permanent. The update will occur at 08:00 UTC.

We do not expect any network interruptions due to this update and notify you just in case.

Dear friends, as you know, on Sunday, April 7, the specialists of Wialon data center in the Netherlands performed scheduled works aimed at overall network infrastructure separation for Wialon Hosting. It is vital to ensure more stable interaction between Dutch, Russian, and US data centers.

Such procedure demands changes in primary routers configuration. The representatives of our contractor in the Netherlands were present in the data center and involved in router reconfiguration. Service maintenance objective was estimated not to exceed 30 minutes.

This was when routers that ensure the performance of web solutions became unavailable, and clients from several regions couldn’t access the system. Still, the servers receiving data were up-and-running which prevented data messages loss.

Troubleshooting timeline (GMT +3)

• 10:50 am - 12:40 pm. Addressing routing issues and resumption of associated services. The hardware partly got out of services and became ripe for replacement.

• 12:55p pm - 1:10 pm. The provider passed through the final stage of network separation also making some services unavailable. Here, the separation process ends.

• 1:20 pm - 2:00 pm. Gurtam team tests the performance of every communications node and the interaction between system components.

• 2:00 pm. Wialon Hosting performance finally re-established.

Wialon data center comprises three data centers in the Netherlands, Russia, the USA. We receive data from 1 million trackers connected to Wialon Hosting and handle 2 million messages per minute. With more than 300 servers, we provide the strongest telematics infrastructure globally. Last year, it allowed us to ensure 99.94% system uptime. We make everything possible to avoid Wialon Hosting downtime periods, but still can’t eliminate all of them.

I apologize for any inconveniences caused by the event and promise that Gurtam team will take every effort to minimize the time required for such operations and will inform you in advance via https://noc.wialon.com/.

Best regards,
Aliaksandr Kuushynau,
Chief Wialon Officer

Network infrastructure maintenance is scheduled on 7th of April 10:00 (GMT +3). It may cause temporary issues with authorization. Part of services may be unavailable. We apologize for any inconvenience and appreciate your understanding.

If you have any questions, please contact us at support@gurtam.com.

The server is currently unavailable. The problem will be resolved as soon as possible. We apologize for any inconvenience and appreciate your understanding.

The server is currently unavailable. The problem will be resolved as soon as possible. We apologize for any inconvenience and appreciate your understanding.