Events
Update
Wialon Hosting planned update [Closed]
August 04, 2020, 07:00 - August 04, 2020, 12:00

Dear Wialon users,

We'd like to inform you that the planned update of Wialon Hosting will be carried out on Tuesday, August 04, from 10 a.m. till 3 p.m. (UTC+3).
This is a regular weekly update, and we expect that users won't notice it as usual.

In case of any platform issues, please contact our support team at support@gurtam.com.

We apologize for any inconvenience. Thanks for your understanding!

Issue
Data processing delays [Closed]
July 29, 2020, 10:10 - July 29, 2020, 13:10

Some Wialon Hosting users may have noticed problems with the display of data collected from devices. The Gurtam team is aware of the issue and is already working on the solution that will restore a full-fledged data display as soon as possible.

July 29, 2020, 10:30

Some users may face problems with the display of data collected from devices. We are making every effort to fix the issue as soon as possible!

July 29, 2020, 10:45

We have fixed the problem with the display of data collected from devices. We also aren’t recording any more users who have this issue. Our team, however, is still monitoring the situation. If you are experiencing difficulties with data display, please, contact our support service specialists via support@gurtam.com.

July 29, 2020, 13:10

Our team has fixed the problem with the display of data collected by devices. We aren’t recording any more users with issues. Sincere apologies for the inconvenience!

Announcement
Reasons of downtime on 27th of July [Closed]
July 28, 2020, 13:00 - July 28, 2020, 13:00

On Monday, July 27, at 3.45 p.m. (UTC+3), one of the servers in the Dutch Wialon data center went out of order and caused a short circuit on the two power sources of the server rack at the same time. In this rack, the equipment which provides the load distribution and traffic redirection is situated. Because of the short circuit and the following power fail, the equipment stopped functioning, which led to the platform availability issues.

In 30 minutes, the data center employees restored the power supply of the rack and the servers in it. Another 30 minutes were needed for the Gurtam employees to restart the servers and make sure that the access to the products is fully restored. The incident was closed at 4.52 p.m. (UTC+3). The total unavailability period lasted 63 minutes. No data sent from the users’ devices was lost.

We apologize for any inconvenience and appreciate your understanding.

Update
Wialon Hosting planned update [Closed]
July 28, 2020, 07:00 - July 28, 2020, 12:00

Dear Wialon users,

We'd like to inform you that the planned update of Wialon Hosting will be carried out on Tuesday, July 28, from 10 a.m. till 3 p.m. (UTC+3).
This is a regular weekly update, and we expect that users won't notice it as usual.

In case of any platform issues, please contact our support team at support@gurtam.com.

We apologize for any inconvenience. Thanks for your understanding!

Issue
The problem was detected [Closed]
July 27, 2020, 12:50 - July 27, 2020, 13:45


Dear Wialon users,

Currently, some Wialon Hosting users may experience problems with access to the system. The Gurtam team is aware of the issue and is already working on the solution that will restore access to the product as soon as possible.

July 27, 2020, 13:15

Currently, some users still experience difficulties with access to the system. We are making every effort to solve the problem as soon as possible!

July 27, 2020, 13:30

The problem has been resolved. In the next 15 minutes, access to the system will be available

July 27, 2020, 13:45

We have completely fixed the problem with access to the system, and we aren’t recording any more users with this issue. Sincere apologies for the inconvenience!

Shortly, our team will investigate the issue and the reasons that caused it. We will take all the necessary steps to prevent the further emergence of this problem. You will get an email with the details of the incident within 24 hours.Thank you for your patience!

Update
Wialon Hosting planned update [Closed]
July 21, 2020, 07:00 - July 21, 2020, 12:00

Dear Wialon users,

We'd like to inform you that the planned update of Wialon Hosting will be carried out on Tuesday, July 21, from 10 a.m. till 3 p.m. (UTC+3).
This is a regular weekly update, and we expect that users won't notice it as usual.

In case of any platform issues, please contact our support team at support@gurtam.com.

We apologize for any inconvenience. Thanks for your understanding!

Statistic
Group name Group status
lbs2
nimbus
wialon backup
wialon cms
wialon db
wialon gis
wialon hw
wialon other
wialon tasks
wialon web(api)
1 414 203
Messages per minute
2 232
Hardware types
Uptime
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